Privacy Policy for GuyanaExpert.Services
Last Updated: 10/25/2024
This Privacy Policy describes how GuyanaExpert.Services (“we,” “our,” or “us”) collects, uses, and shares personal information when you use our platform. We are committed to protecting your privacy and ensuring transparency about our data practices. By using our platform, you consent to the terms outlined in this Privacy Policy.
1. Scope of the Privacy Policy
This Privacy Policy applies to all users of the GuyanaExpert.Services platform, including Clients, Service Providers, and visitors to our website. It governs the collection, use, and disclosure of information obtained through our website, applications, and related services.
2. Information We Collect
We collect various types of information to improve our platform, connect Clients with Service Providers, and personalize the user experience. The information we collect includes:
- Personal Identification Information: Full name, email address, phone number, date of birth, and account password.
- Account Information: Username, profile photo, and any additional profile details provided during registration.
- Service Information: Details about the services booked, including dates, times, locations, and preferences.
- Payment Information: Payment method details, billing address, and transaction history (processed securely via a third-party payment processor; we do not store sensitive payment data).
- Location Information: When enabled, we may collect precise or approximate location data to assist in matching you with nearby Service Providers.
- Device and Usage Information: IP address, device type, browser type, operating system, and other technical data collected automatically.
- Communication Data: Messages, emails, or chat exchanges between Clients and Service Providers on the platform, as well as interactions with our support team.
- Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences and understand how you interact with our platform. See Section 9 for details on cookies.
3. How We Use Your Information
GuyanaExpert.Services uses the information we collect to:
- Facilitate Connections: To match Clients with suitable Service Providers based on location, preferences, and service type.
- Process Transactions: To facilitate secure payments and process bookings made on the platform.
- Improve Platform Experience: To analyze user behavior and improve our website, mobile app, and customer support services.
- Personalize Recommendations: To provide customized suggestions and relevant services based on your usage history and preferences.
- Communicate with You: To send notifications, booking confirmations, service updates, promotional content, and responses to customer inquiries.
- Enhance Security: To verify user identity, prevent fraud, and enforce compliance with our Terms and Conditions.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements with users.
4. Sharing and Disclosure of Information
GuyanaExpert.Services does not sell personal data. However, we may share information in the following circumstances:
- With Service Providers: Personal details necessary for scheduling, service provision, and communications are shared with Service Providers booked by Clients.
- With Third-Party Service Providers: We use third-party vendors to perform certain functions, such as payment processing, analytics, customer support, and marketing. These providers access your information only to the extent necessary to perform their services.
- For Legal Reasons: We may disclose information to comply with legal obligations, enforce our Terms of Service, respond to claims, or protect our platform’s and users’ rights, safety, and security.
- With Affiliates: Information may be shared with affiliated companies under the same ownership for business and marketing purposes.
- In Business Transfers: If GuyanaExpert.Services is involved in a merger, acquisition, asset sale, or other business transaction, user information may be transferred as part of the transaction.
5. Data Security
We implement a variety of security measures to protect the information we collect, including encryption, access control, and secure storage protocols. While we strive to safeguard user data, no security measure is infallible. Users should also take precautions, such as choosing a strong password and keeping account credentials confidential.
6. Data Retention
- Retention Period: GuyanaExpert.Services retains personal information only for as long as necessary to fulfill the purposes outlined in this policy, including regulatory and legal requirements.
- Deletion of Information: Upon request, we may delete or anonymize personal data if it is no longer required for the purposes it was collected, except in cases where data retention is legally required.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: Request access to your personal data held by us.
- Correction: Request corrections to any inaccurate or incomplete personal information.
- Deletion: Request the deletion of your data, subject to legal retention requirements.
- Restriction: Request the restriction of processing in certain circumstances.
- Portability: Receive a copy of your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, such as receiving promotional communications.
- Withdraw Consent: Withdraw any consent given at any time without affecting the lawfulness of prior processing.
To exercise your rights, please contact us using the contact information provided at the end of this policy.
8. International Data Transfers
GuyanaExpert.Services operates internationally. If you access our platform from outside the country where our servers are located, your information may be transferred to and stored in countries with different data protection standards. We take steps to ensure that data transfers comply with applicable data protection laws and provide an adequate level of protection.
9. Cookies and Tracking Technologies
- Cookies: Our platform uses cookies to improve user experience by remembering preferences and optimizing functionality.
- Types of Cookies Used:
- Essential Cookies: Required for the platform to function properly, such as for authentication.
- Performance Cookies: Gather data about how users interact with the platform to help us improve functionality.
- Functional Cookies: Store user preferences to enhance the browsing experience.
- Advertising Cookies: Track user browsing behavior to provide personalized ads, where applicable.
- Managing Cookies: Users can adjust their browser settings to disable cookies or alert them when cookies are being used. However, disabling cookies may affect the functionality of the platform.
10. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to such websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these external sites before providing any personal information.
11. Children’s Privacy
GuyanaExpert.Services is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has used our platform should contact us immediately.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any significant changes will be communicated to users, and continued use of the platform after updates indicates acceptance of the new policy.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
GuyanaExpert.Services
Email: privacy@guyanaexpert.services
Phone: +5926197384
